Let that be an example Contacted them again without a response They are not even answering , its a scam business and let me warn all of you here reading this !! We will continue striving to keep every visit rewarding, and we hope to see you enjoying your time with us for many sessions to come.Kind Regards,Jacktop Casino Team It is wonderful to hear that you find enjoyment in the variety offered, as we put a lot of effort into keeping the gaming environment both diverse and engaging. Dear Edwin Compagne,Your thoughtful feedback is truly appreciated. Customer service is top, especially when you’re a member of the VIP programm.
Based on these reviews
Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
Every now and then I get a response that it’s with the finance department and could take up to 72 hours. Dear Collyn Daamen,We are truly sorry to hear about the difficulties you’ve experienced. To assist you more effectively, please provide further details about your account and the specific issue you encountered. I will update this review once I receive their reply.
Despite the team’s efforts to assist, the player did not respond to requests for additional documentation, resulting in the rejection of the complaint. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. The Complaints Team had facilitated communication between the player and the casino, requesting updated documentation and confirming the need for better quality submissions. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process.
The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you. I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… A few days ago, you were offered a bonus when making a deposit. I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout. Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case.
- This happens automatically once the wagering requirements (wager) are fully met or when the bonus reaches its conversion limit.
- We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level.
- When I refreshed the page, the €1,200 in bonus money had suddenly disappeared, and only about €280 of deposit money was shown.
- This helps the brand attract different types of online bettors interested in diverse markets.
- We perform checks on reviews
- Signed up deposited 30pound and now my account is blocked and can’t get on avoid at all costs ……
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Jacktop.com is not licensed by the KSA to offer services to Dutch players. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team attempted to assist by seeking clarification and extending the response time; however, the player did not respond, leading to the rejection of the complaint. The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account.
Many promotions, including deposit matches and additional rounds, are accessed by inputting a Jacktop Casino bonus code. The customer service team is quick to respond, which is really helpful when you have queries. It’s great to see a safe platform that values its players’ security and comfort. These consistent rewards encourage players to return and explore fresh releases. Regulars can benefit from tiered loyalty benefits that bring perks such as higher withdrawal limits, personal account managers, and exclusive tournament invites. With a Jacktop Casino no deposit bonus, gamblers can test various slots and mechanics, discovering firsthand if the website suits their style.
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We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them.
PayOp
- Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games.
- Make a withdrawal on 02-dec-2025 and today is 15-dec-2025 but I still don’t receive my money in my bank account!!!!
- The support staff remains an essential component of the player experience.
- Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly.
- This ensures all players enjoy a fast track into their favorite gaming selections.
- This platform has carved out a special niche among Australian gamers thanks to its seamless navigation, generous bonuses, and proven reliability.
Please contact us at , and we will do everything possible to find a satisfactory resolution for you.Your feedback helps us improve, and we are grateful for the opportunity to address your concerns.Kind Regards,Jacktop Casino Team Contact our support team at so we can look into your case further and provide a personalized solution.We appreciate your patience jacktop and cooperation and look forward to assisting you.Kind Regards,Jacktop Casino Team 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just… Additionally, a number of reviewers report a lack of response from customer support via live chat and email. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
Due to a high volume of inquiries, some responses may take longer than usual, but please rest assured that our team is doing everything possible to address each case efficiently.As soon as there are updates regarding your request, we will reach out to you directly. I have now been trying for two days to reach someone via live chat, but each time I received a message saying they cannot respond at the moment and that I should send an email. We sincerely apologize for the worry and frustration this has caused.Our team has already reviewed your case in detail and responded to you directly via email. Replied to 78% of negative reviews
Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly. Jacktop Casino serves as an exciting online hub for Australian players who crave top-tier slots, classic table games, and modern live-dealer experiences. Your satisfaction is our priority, and we are committed to carefully reviewing each case to ensure that our players receive the best possible service.Please rest assured that your situation has already been brought to our support team’s attention, and we are actively investigating it.
The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization. The reviews have been made available in the User reviews section of this page.
