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The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. He noted that no account verification had been requested despite using a welcome bonus.
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. Please note that some of these may only be available to players from selected countries.
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- The “Responsible Gambling” page will help you learn more tips for safe online gaming.
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Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. Once you join Caspero Casino, you’ll be able to participate in a loyalty program that consists of five unique tiers, and you can make your way to the top simply by playing your favorite games and depositing.
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A selection of games from multiple game providers have been checked and NO fake games have been found. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
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