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If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.
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This could then incur another 2-5 business days for the funds to be in my account. Today I was told that I would have to wait an additional 36 hours for finance to approve my withdrawal of €544 euros. Today is 21st July and with effect 18th July early afternoon UK time, my verification was processed. My initial winnjng was on 12th with the withdrawal made early on 13th July.
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